Ultimate Guide to Managed IT Services

Our Partnership Philosophy

For businesses with 30-100 employees and limited IT resources, having Locknet as a managed IT and cybersecurity partner is a game changer. As a globally recognized Managed Security Service Provider, it's what we excel at every day. Our clients often come from regulated industries or fields with a strong culture of security, trusting in the full system of protection that Locknet provides.

When we partner with our clients, we share their risk and work towards the common goal of balancing daily productivity with long-term security. As a result, 100% of our clients consider us their #1 or #2 most critical vendor partner.

Our Expert Technical Services

When you partner with Locknet® for your managed IT services, you gain access to our full team of industry experts, seasoned project engineers, and a dedicated Technical Account Manager (TAM) who serves as your strategic IT advocate. Your TAM is more than just a point of contact—they get to know your business inside and out, proactively identifying risks, aligning IT strategies with your goals, and ensuring your technology supports long-term success. Don’t let limited internal resources or competing priorities slow your team down. With Locknet, your TAM helps turn your technical to-do list into a done list—efficiently, strategically, and securely.

Our Security and Auditing

We understand that information security is a top concern for our clients today. If your organization operates in a regulated industry or simply prioritizes information security, our SOC 2 Type 2 audit and accompanying report can provide the peace of mind you need. For our clients in the financial services sector, we are also an FFIEC-examined managed IT service provider.

Locknet Managed IT completed MSPAlliance’s MSP Verify Program (MSPCV) certification and SOC 2 Type 2 audit. The MSPCV was the first of its kind created specifically for the managed services and cloud industry. These audits come with four written reports with the entire process documented, validated, and signed by a third-party accounting firm. The MSPCV has been reviewed by governmental agencies and regulatory bodies across the globe and is used and accepted on five continents around the world. Only 2% of managed service providers globally have these reports. Our cyber verify certification is level 3 - the highest level available.

Questions You May Have About Our Managed IT Services

Can you help an organization our size?

We’re really good at helping small to medium-sized businesses with 30-100 employees who have limited IT resources, embrace a culture of security, and want comprehensive managed IT services. Because our foundation was built supporting the banking industry, we can also help financial institutions of all sizes with their technology and security needs.

What about cybersecurity?

We are a Managed Security Service Provider, incorporating invaluable cybersecurity expertise into your managed IT services. Our team of highly experienced and specialized cybersecurity experts hold multiple certifications and present to others on the latest trends in cybersecurity.

What is a technical account manager (TAM)?

A Technical Account Manager (TAM) is your dedicated IT advisor who understands your business, helps align your technology with strategic goals, and ensures your IT environment is secure, compliant, and running smoothly. They proactively manage your account, coordinate resources, and serve as your main point of contact for all things IT.

If someone from our company calls for support, who will we talk to?

Any time you call Locknet, a real person will answer the phone within 30 seconds. We have a highly trained Midwest-based technical support team providing 24/7/365 service. None of our client support is outsourced.

Still have questions? We get it. Finding the right managed IT service provider is critical for your business, and you should conduct a thorough assessment. Our managed IT services checklist is a tool designed to simplify the process for you:

Why a Tech Assessment Is the First Step on Your IT Roadmap to Compliance and Security

When you’re responsible for protecting sensitive data like customer records, financial information, or patient files, the margin for error is razor thin. Regulations are strict, cyber threats are relentless, and your IT resources are already stretched thin.

You know security and compliance aren’t optional, but where do you start?

The smartest first move isn’t buying another security tool or rewriting policies from scratch. It’s understanding exactly where your technology stands today. That’s the power of a tech assessment. It’s a clear-eyed, comprehensive look at your IT environment that reveals risks, compliance gaps, and opportunities to strengthen your defenses.

For organizations in regulated industries, a tech assessment isn’t just a nice-to-have, it’s the foundation for every step that follows on your IT roadmap. Read more.

Layered Security: A Robust Cybersecurity Defense System

Businesses are more vulnerable than ever to a myriad of persistent and emerging cyber threats. From data breaches to ransomware attacks, the stakes are high, and the consequences can be devastating. To fortify their defenses, organizations must adopt a layered security strategy that incorporates both technical and organizational controls. These dual pillars work in tandem to create a robust defense against a constantly evolving threat landscape. Read more.

Mastering Defense with an Effective Security Education Training and Awareness Plan

Technical defenses alone are not enough to protect against cyberattacks. Having a security education, training, and awareness plan in place gives employers the ability to create a “human firewall” by empowering employees to recognize and avoid common cyber security threats through ongoing training. Typically, employee cybersecurity training will educate and test your employees on identifying common threat tactics like social engineering, phishing, spoofing, and ransomware. Read more.

Disaster Recovery as a Service (DRaaS): What it is and How Your Business Can Benefit

Disaster recovery planning is a critical aspect of a business continuity plan. We have seen an increase in disasters that can significantly impact IT infrastructure, and organizations are more prone to business downtime than ever before. Read more.

Vulnerability Scanning: What It Is and Why You Need It

Businesses and organizations of all sizes and across all industries are vulnerable to steadily increasing security risks. Vulnerability scanning is one of those things you probably should have started yesterday. But it’s never too late to learn more about vulnerability scanning and incorporate it into your cybersecurity plan. Read more.

Why a Vulnerability Assessment is so Important

Data breaches are on the rise and attacks on your network are increasing in sophistication every day. To truly protect your organization's data, you need a clear picture of what's at stake, and where you need to apply increased diligence.

One of the primary strategies to combat these threats is through effective vulnerability management. A critical component of this strategy is a cybersecurity vulnerability assessment. Understanding why a vulnerability assessment is essential can help organizations protect their valuable data and systems. Read more.

Selecting an IT Managed Service Provider?

When you’re selecting an IT Managed Service Provider (MSP), it’s essential to have confidence that the one you select is qualified, will keep your business and customer information secure, and will provide exemplary service when you need them. Your MSP will be one of your most, if not your most, critical vendors because they will take the responsibility of managing your IT, including your IT security and your uptime. The process you take selecting an MSP should reflect how serious and critical of a decision this will be for your business. Read more.

Technology and Stress in the Workplace: A Guide to Easing Employee Concerns

Technology is both a boon and a burden. While it offers efficiency and innovation, it also brings a host of challenges that can leave employees feeling overwhelmed and stressed. From ongoing software updates to fears of job obsolescence, the digital landscape is full of potential workplace stressors. However, by addressing these concerns head-on and implementing thoughtful strategies, businesses can alleviate employee anxiety and foster a more harmonious relationship with technology. Read more.

What is IT Asset Disposition and Why Do You Need it?

Businesses today are constantly upgrading their IT infrastructure to stay secure and competitive. This continuous cycle of acquiring new technology inevitably leads business leaders to ask: what should be done with outdated or obsolete equipment? This is where IT asset disposition (ITAD) comes into play. But exactly what is IT asset disposition, and why is it essential for your business? Let's dive in.

MDR vs SIEM:Why You Need Both

Identifying today's cybersecurity threats and responding to them requires advanced technology. But you might be surprised to learn that your organization would benefit from having both Managed Detection and Response (MDR) and Security Information and Event Management (SIEM) solutions. While they may appear similar at first glance, they serve distinct purposes and, when used together, can significantly enhance an organization's security posture. Before we dig into why you need both MDR and SIEM for your business or organization, let's first explain what each of these technologies delivers. Read more.

Unraveling the Role: What is a Technical Account Manager?

There are numerous roles that are crucial for the smooth operation and success of an organization. Within the web of hardware, software, networks, and security protocols, the role of Technical Account Manager (TAM) is one who plays a significant part in business growth. So, what is a Technical Account Manager? We’ll answer the question, define the responsibilities, and highlight the importance of the role in today's tech-driven business landscape. Read more.

Overcoming Challenges in IT Project Management

IT project management often presents unique challenges that require innovative solutions. From inception to execution, even well-planned IT projects can easily get steered off course. However, understanding these hurdles and how to navigate them can significantly improve the success rate of your projects. This blog post will explore the challenges faced by IT project managers and offer insights on how managed IT services can help overcome them. Read more.

The Benefits of Partnering with a Managed Security Service Provider

Businesses are more reliant on their IT infrastructure than ever before. This dependency, however, brings with it significant risks, especially in terms of cybersecurity. In an era where cyber threats are evolving rapidly, becoming more sophisticated and harder to detect, businesses must prioritize their cybersecurity measures. One effective way to bolster your organization's security posture is by partnering with a Managed Security Service Provider (MSSP). But what exactly is an MSSP, and how does it differ from a Managed Service Provider (MSP)? In this blog post, we'll explore the benefits of an MSSP and why it's crucial for businesses today. Read more.

Secure by Default: The New Standard for Modern Software Development

Cyber threats are becoming more sophisticated and pervasive, so the need for secure software development practices has never been more critical. The concept of "secure by default" is emerging as a new standard in the industry, a shift that reflects the growing importance of integrating security at the core of software design and development. This approach is not just a trend but a necessity, as it aims to build security into the software from the outset rather than treating it as an afterthought. We help define "secure by default", why it is essential, and how it impacts the broader landscape of cybersecurity. Read more.

Unmasking the Threat: How Social Engineering Fuels Wire Transfer Fraud

Wire transfer fraud has emerged as a significant threat to individuals and businesses alike. This type of fraud is often facilitated by social engineering tactics that manipulate victims into divulging sensitive information or authorizing unauthorized transactions. Understanding the mechanics of wire transfer fraud and how social engineering enables wire transfer fraud is crucial for safeguarding your company’s finances. Read more.

What Is a SOC 2 Type 2 Audit? A Comprehensive Guide for Businesses

Ensuring information security and data privacy today is paramount. One way businesses can demonstrate their commitment to data protection is by undergoing a SOC 2 Type 2 audit. But what exactly does this entail, and why could it be important for your business? Let's explore. Read more.

Everything You Need to Know About Vulnerability Management

Safeguarding your organization's sensitive information has never been more critical. Cyber threats are becoming increasingly sophisticated, exploiting vulnerabilities that may lurk within your systems and software. To stay ahead of hackers and protect your business assets, implementing a robust vulnerability management program is essential.

We’ll take a closer look at the intricacies of vulnerability management, explaining what it entails, why it is vital for your cybersecurity strategy, and how to establish an effective program to keep your network secure. Read more.

Why Identity Management Is the Cornerstone of Zero Trust Security

As a cybersecurity professional, I’ve seen time and again that small businesses face the same cyber threats as large enterprises, but without the same IT resources. That’s why it’s critical to focus on identity management. You may wonder why or what identity management is.

Definition of Identity Management: Identity management is the practice of verifying that the right people have the right level of access to your systems, applications, and data.

It may sound simple, but this process forms the cornerstone of zero trust security. Without strong identity management, every other part of your cybersecurity strategy is weakened. Read more.

Industries We Serve

MANAGED IT SERVICES

Our Partnership Philosophy

Our Partnership Process for Managed IT Services

GOALS

EVALUATION

SOLUTIONS

IMPLEMENTATION

MAINTENANCE

REVIEW

SUPPORT