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Working from home is not going anywhere. In fact, research shows that post-pandemic 42% of employees who worked strictly from a company-based location will not return to the office. Do you know how this will impact your business? Learn more about the tools needed to protect your client data and improve employee productivity.
Check out the latest happenings in the world of IT from our Locknet® experts. In this issue, we highlight some topics your organization should be aware of to minimize risks. Specifically, mitigating insider threats to your security and the risks of hanging on to legacy data.
There is no shortage of challenges facing the business world today – from inflation to the supply chain, to labor shortages, to supporting remote work. There is also growing uncertainty with changes in the technology landscape. Today, technology plays a primary role in meeting business objectives. Technology is optimized when people, policies, and processes are all in alignment with business objectives.
While technology may be more obviously tied to initiatives like implementing new operating systems, technology also holds an important role in all areas of your business including customer acquisition and retention, sustainability, supply chain, and talent acquisition to only name a few.
Let’s examine four key business trends for 2023 and how technology plays a role in all of them.
At this point, every business must understand how transformative technologies like artificial intelligence (AI) and other technologies like the internet of things (IoT), cloud computing, and 5G networks are interconnected. New solutions for remote work, business decision-making, and automation of manual work bring together these technologies in ways that enhance each other. In 2023, systems and processes should support each other to complete tasks in the most efficient way possible.
Some areas to consider for your digital transformation:
The world is taking notice of climate trends and changes along with the large-scale impact they can have on businesses and consumers. Buying trends are increasingly being driven by conscious consumers who prioritize sustainability when choosing who to buy from or do business with. They want to support businesses with environmental and social credentials. In fact, some 52% of US consumers factor values into their purchase choices. In 2023, companies need to prioritize their environmental, social, and governance (ESG) policies in their strategic planning. It starts with gaining an understanding of how your business impacts society and the environment and then measuring those impacts. That step is followed up with transparency, reporting, plans for change, and accountability. You want to avoid being seen as “greenwashing” or implying your business is more sustainable than it really is.
Some areas to consider for improved sustainability:
In 2023, customer experience will be king. Price still matters, but the way we interact with brands and our service experience with those brands are top of mind for consumers. Brands are now under more pressure than ever to provide customers with rewarding, seamless, and memorable customer experiences. Technology can improve the customer experience by streamlining processes and reducing hassle.
Some areas to consider for your customer journey:
We have seen monumental workforce shifts in the past couple of years with the move to remote work and hybrid work along with the great resignation and quiet quitting. In 2023, it’s all about how your employees access work and connect with each other. Along with the promise of career growth and attractive workplace culture, today’s employers need to provide both flexibility and stability to their employees. 97.6% of remote workers would like to stay working remotely, at least some of the time, for the rest of their careers. If you haven’t done a comprehensive look at technology and how it can improve your talent acquisition and retention, now is the time to do so.
Some areas to consider for addressing talent shortages:
Some of this may have started to sound repetitive. So many of these trends are interconnected – improving your employee experience can improve your customer experience, and improving your position with sustainability improves your customer acquisition and attracts employees. And they all are experiencing a digital transformation with new and better ways to gather data, provide machine learning, and streamline processes.
As you work on strategic planning for 2023, consider these business trends but also consider your technology and security position. If you want to be more data-driven, that data needs to be secure. If you want your employees to be more connected, those channels need to be secure. If you want to add self-service functionality to your website, that tool needs to be secure. If you want to streamline your business processes, that information needs to be secure.
At EO Johnson and Locknet® Managed IT, our expertise is unique in being able to provide strategic guidance on your digital transformation goals and also your cybersecurity and technology position. Contact our team of experts to learn more about how we can support your goals for 2023 and beyond.