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Case Study

From One-Person IT to a Secure, Scalable Foundation

Learn how Arcadia Credit Union strengthened security, simplified compliance, and freed leadership to focus on growth with Locknet’s managed IT services. 

 

About Arcadia Credit Union

Arcadia Credit Union is a community-focused financial institution serving its members from a single branch location with a staff of 24 employees. Led by CEO Michele Roesler, who has spent decades at the credit union in roles spanning IT, compliance, accounting, and lending, Arcadia has long taken a hands-on, internally driven approach to operations. As the organization grew and regulatory expectations increased, leadership recognized the need for a more sustainable and future-ready IT strategy. 

Arcadia Financial teller

  • The Challenge

    For years, Arcadia Credit Union managed IT entirely in-house primarily through a single individual. As CEO, Michele Roesler personally handled IT support, cybersecurity, compliance, system updates, and troubleshooting on top of her executive responsibilities. While this approach worked in earlier years, growth and increasing complexity made it unsustainable.

    Manual processes added to the strain. Core system updates required visiting every computer individually and taking systems offline, consuming significant time and creating operational risk. Without a centralized network or server environment, even routine updates and maintenance were labor-intensive.

    At the same time, cybersecurity and regulatory demands were accelerating. New tools, monitoring requirements, and exam expectations exceeded what could reasonably be managed internally. While leadership understood the importance of stronger security and compliance controls, maintaining them alone was no longer feasible nor scalable for the future. 

    “The increasing cybersecurity requirements were beyond my expertise. It just got to be too much for me alone,” said Roesler. 

  • The Solution

    In 2018, Arcadia Credit Union partnered with Locknet to transition from a fully in-house IT model to comprehensive managed IT services. The decision was driven by Locknet’s deep expertise, clear communication, and understanding of the unique needs of small and mid-sized financial institutions.

    Locknet worked closely with Arcadia Credit Union to build a secure, modern IT foundation by implementing a formal network, deploying a server environment, and establishing offsite backups and disaster recovery capabilities. As Arcadia Credit Union expanded its physical space, Locknet also supported infrastructure planning and execution, ensuring IT systems were properly housed, protected, and scalable.

    Beyond infrastructure, Locknet became a strategic partner in security and compliance. Through quarterly business reviews, ongoing vulnerability management, and proactive guidance, Locknet helped Arcadia continuously strengthen its cybersecurity posture, prepare for audits and exams, and stay ahead of emerging requirements. Rather than reacting to issues, leadership gained confidence that systems, data, and compliance needs were being actively managed.

    “Locknet always brings information that I didn't even realize I needed to ask about and keeps us on top of everything,” said Roesler.

Results & Impact

Strengthened Cybersecurity & Simplified IT Operations

Arcadia Credit Union emerged from the transition with a stronger, more resilient IT environment that supports growth while reducing risk and internal strain. Leadership gained peace of mind knowing their technology, security, and compliance needs were handled by a trusted partner.

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    Excellent IT Exam Results

    Arcadia achieved an “excellent” rating in the IT areas of its audit and was the first time the organization had ever received this designation, reflecting stronger controls, documentation, and preparedness.

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    Reduced Leadership Burden

    By outsourcing IT management, executive leadership was freed from day-to-day troubleshooting and long hours, allowing greater focus on strategic priorities and member services.

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    Stronger Security & Compliance Posture

    With advanced security tools, regular reviews, and proactive guidance, the credit union met increasing regulatory and cyber insurance requirements with confidence.

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    Future-Ready IT Foundation

    Arcadia Credit Union now operates on a secure, centralized infrastructure designed to support growth, staff changes, and long-term leadership transitions without disruption. 

“I would highly recommend Locknet for the network, security, and customer support. They’re excellent, very professional, very helpful, and very knowledgeable.”

Michele
CEO, Arcadia Credit Union

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