The Challenge
For years, Iowa State Bank worked with several different MSPs, resulting in an IT environment with inconsistent configurations, performance issues, and underlying problems that were never fully resolved. Previous providers lacked the banking-specific knowledge required to support a regulated institution, leaving gaps in compliance, documentation, and audit readiness.
The bank also faced technical instability due to misconfigured infrastructure. These issues consumed valuable time and attention, preventing the IT team from focusing on strategic initiatives that would benefit employees and customers.
Skill gaps and turnover at prior MSPs compounded the challenges. When key engineers left those organizations, knowledge disappeared with them, creating delays and uncertainty. Without reliable expertise or continuity, the bank often found itself questioning the accuracy of support guidance and lacked confidence in its IT foundation.
The Solution
Iowa State Bank conducted a formal RFP, evaluating several regional and national providers. Locknet emerged as the clear choice based on its deep banking experience, strong engineering certifications, standardized processes, and excellent reputation among peer institutions. Independent references from other banks reinforced the decision.
“I didn’t call the references Locknet gave me,” said Keith Daniel, AVP Network & IT Compliance Administrator. “I called bankers I knew. Not one had a negative experience – even those with complicated IT transitions.”
Locknet delivered a fully managed IT service model supported by a consistent, dedicated team familiar with the bank’s environment. Engineers not only resolved issues quickly but also proactively identified risks and recommended improvements, helping the bank build a stronger and more stable technology infrastructure.
The bank also benefited from Locknet’s comprehensive audit documentation packet and standardized systems. These tools significantly improved regulatory reporting, made examinations more efficient, and provided the detailed evidence required in a financial environment.
“The audit packet covers everything we need,” said Daniel, AVP Network & IT Compliance Administrator. “I can grab it anytime and include it directly in our regulatory write-ups.”
With Locknet’s support, Iowa State Bank gained a true extension of its internal IT team - one aligned with its culture, communication style, and long-term goals.
“It’s a partnership,” said Daniel. “I treat them like coworkers and they treat me the same way.”
